tag:status.powerschool.com,2005:/historyPowerSchool Products Status - Incident History2024-03-28T17:06:23-07:00PowerSchool Productstag:status.powerschool.com,2005:Incident/203911862024-04-06T15:00:00-07:002024-03-28T13:31:45-07:00PowerSchool SIS 24.3.0.0 Core Upgrade<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>6</var>, <var data-var='time'>15:00</var> PDT - Apr <var data-var='date'>7</var>, <var data-var='time'>06:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Scheduled</strong> - We are updating PowerSchool SIS Core Content to version 24.3.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.<br /><br />Note: Excluding NC, AL, Stride and Middle East (Sun-Thu) Schools</p>tag:status.powerschool.com,2005:Incident/203561772024-04-06T15:00:00-07:002024-03-25T17:56:38-07:00PowerSchool SIS 24.3.2.0 Compliance Upgrade<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>6</var>, <var data-var='time'>15:00</var> PDT - Apr <var data-var='date'>7</var>, <var data-var='time'>06:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:56</var> PDT</small><br><strong>Scheduled</strong> - We are updating PowerSchool SIS Compliance to version 24.3.2.0. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.<br /><br />Note: Excluding NC, AL, Stride and Middle East</p>tag:status.powerschool.com,2005:Incident/203799162024-04-05T23:00:00-07:002024-03-27T09:41:39-07:00BusinessPlus Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>23:00</var> PDT - Apr <var data-var='date'>6</var>, <var data-var='time'>23:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:41</var> PDT</small><br><strong>Scheduled</strong> - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.</p>tag:status.powerschool.com,2005:Incident/203911582024-04-05T21:00:00-07:002024-03-28T13:26:39-07:00eSchoolPlus SIS 24.3.0.0 Compliance Upgrade<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>21:00</var> PDT - Apr <var data-var='date'>6</var>, <var data-var='time'>09:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:26</var> PDT</small><br><strong>Scheduled</strong> - We are updating PowerSchool eSchoolPlus SIS Compliance to version 24.3.0.0. Customers with auto-update enabled content will receive this update during the maintenance window. Please note that the application will be unavailable for the majority of this window.</p>tag:status.powerschool.com,2005:Incident/203240212024-03-31T21:00:00-07:002024-03-21T17:39:03-07:00Professional Learning & Perform Enterprise 24.3.0.0 Version Upgrade - March 31, 2024<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>21:00</var> PDT - Apr <var data-var='date'>1</var>, <var data-var='time'>03:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:39</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool will be deploying version 24.3.0.0 of Professional Learning & Perform Enterprise to your server. During this time, system availability will be limited.</p>tag:status.powerschool.com,2005:Incident/203240062024-03-23T21:45:56-07:002024-03-23T21:45:56-07:00Enrollment, Special Programs, PowerSchool SIS Maintenance - March 23, 2024<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>21:45</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:45</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:36</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool is performing system maintenance on Enrollment, Special Programs, and PowerSchool SIS, including a firewall restart. The application will be unavailable for the majority of the window.</p>tag:status.powerschool.com,2005:Incident/202942192024-03-23T03:30:56-07:002024-03-23T03:30:56-07:00Performance Matters 24.3.0.0 Version Upgrade<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>03:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:56</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool will be deploying version 24.3.0.0 of Performance Matters Advanced Reporting and Performance Matters Assesment to your server. During this time, system availability will be limited.</p>tag:status.powerschool.com,2005:Incident/202332742024-03-22T22:00:56-07:002024-03-22T22:00:56-07:00Enrollment 24.3.0.0 Version Upgrade<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:29</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool will be deploying version 24.3.0.0. of Enrollment to your server. The application is expected to remain online during the maintenance window.</p>tag:status.powerschool.com,2005:Incident/201581502024-03-19T08:51:18-07:002024-03-19T08:51:18-07:00Performance issue - eSchoolPlus<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:51</var> PDT</small><br><strong>Resolved</strong> - We are no longer experiencing any widespread degraded performance with PowerSchool eSchoolPlus SIS, and all systems are working as expected.<br />Our team are continuing to monitoring the system performance.<br />If you are still experiencing degraded performance, please reach out to PowerSchool Support.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:39</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.powerschool.com,2005:Incident/201580222024-03-19T08:46:57-07:002024-03-19T08:46:57-07:00PowerSchool SIS Performance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:46</var> PDT</small><br><strong>Resolved</strong> - We are no longer experiencing any widespread degraded performance with PowerSchool SIS, and all systems are working as expected.<br />Our team are continuing to monitoring the system performance.<br />If you are still experiencing degraded performance, please reach out to PowerSchool Support.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:37</var> PST</small><br><strong>Update</strong> - We are no longer experiencing any widespread degraded performance with PowerSchool SIS, and all systems are working as expected.<br />Our team are continuing to monitoring the system performance, and we will keep you posted on the resolution and more details as they become available.<br />If you are still experiencing degraded performance, please reach out to PowerSchool Support.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:23</var> PST</small><br><strong>Monitoring</strong> - We are aware of degraded performance with PowerSchool SIS. We are monitoring the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.</p>tag:status.powerschool.com,2005:Incident/202917982024-03-18T07:47:50-07:002024-03-18T07:47:50-07:00Performance degradation / Partial Outage<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Resolved</strong> - The systems have returned to normal operations. Our team will continue to monitor through the day.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:18</var> PDT</small><br><strong>Monitoring</strong> - The partial outage has been resolved however users may still be experiencing some degradation. We will continue to monitor.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:09</var> PDT</small><br><strong>Investigating</strong> - Atrieve is currently experiencing degradation that may affect users ability to login.</p>tag:status.powerschool.com,2005:Incident/202730482024-03-18T04:30:56-07:002024-03-18T04:30:56-07:00Enrollment Express and Ecollect Forms 24.3.0.0 Version Upgrade<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>04:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:10</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool will be deploying version 24.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.</p>tag:status.powerschool.com,2005:Incident/201865882024-03-18T01:00:57-07:002024-03-18T01:00:57-07:00Atrieve Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:02</var> PST</small><br><strong>Scheduled</strong> - The PowerSchool team is conducting a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.</p>tag:status.powerschool.com,2005:Incident/201866652024-03-16T23:00:56-07:002024-03-16T23:00:56-07:00BusinessPlus Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:13</var> PST</small><br><strong>Scheduled</strong> - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.</p>tag:status.powerschool.com,2005:Incident/202271202024-03-16T10:30:56-07:002024-03-16T10:30:56-07:00Atrieve - Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>06:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:48</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool is performing system maintenance on Atrieve. The application will be unavailable for the majority of the window.<br /><br />Note: This is a Scheduled Maintenance for all Atrieve customers except Trillium Lakelands and Northeastern.</p>tag:status.powerschool.com,2005:Incident/202730642024-03-16T09:01:18-07:002024-03-16T09:01:18-07:00eFinancePlus 20.11.68.1 and 22.4.30.1 Version Upgrade<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>09:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:12</var> PDT</small><br><strong>Scheduled</strong> - PowerSchool will be deploying version 20.11.68.1 and 22.4.30.1 of eFinancePlus to your server. The application will be unavailable for the majority of the window.</p>tag:status.powerschool.com,2005:Incident/201883372024-03-16T09:00:56-07:002024-03-16T09:00:56-07:00eSchoolPlus SIS 24.2.1.0 Compliance Upgrade<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:35</var> PST</small><br><strong>Scheduled</strong> - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.2.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the window.</p>tag:status.powerschool.com,2005:Incident/201866472024-03-16T02:30:56-07:002024-03-16T02:30:56-07:00Special Programs 23.11.4.0 Version Upgrade<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:10</var> PST</small><br><strong>Scheduled</strong> - PowerSchool will be deploying version 23.11.4.0 of Special Programs to your server. During this time, system availability will be limited.</p>tag:status.powerschool.com,2005:Incident/202458162024-03-14T12:07:28-07:002024-03-14T12:07:28-07:00Degraded Performance - Document Delivery<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Investigating</strong> - We are aware of a degraded performance with Document Delivery. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.</p>tag:status.powerschool.com,2005:Incident/202273942024-03-13T06:00:57-07:002024-03-13T06:00:57-07:00PowerSchool SIS 24.3.1.1 Compliance Upgrade<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:29</var> PDT</small><br><strong>Scheduled</strong> - We are updating PowerSchool SIS Compliance to version 24.3.1.1. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited. <br /><br />Please note the update will start for West Coast customers at 6 PM PT. All regions will be completed by 4 AM PT, except for West, which will be completed by 6 AM PT</p>tag:status.powerschool.com,2005:Incident/202162012024-03-11T10:17:11-07:002024-03-11T10:17:11-07:00Atrieve - Currently Experiencing Intermittent Disruptions<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:17</var> PDT</small><br><strong>Monitoring</strong> - The systems have returned to normal operations. Our team will continue to monitor through the day.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:30</var> PDT</small><br><strong>Update</strong> - We are taking steps to mitigate the current incident. at 10:40AM Mountain, we will be doing a restart that will cause a disruption to Atrieve for all users. We appreciate your patience as we work to resolve the incident.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:29</var> PDT</small><br><strong>Investigating</strong> - We continue to investigate intermittent disruptions impacting Atrieve causing site accessibility issues and performance issues. We have determined that end-users continue to be impacted and our team is working to address the incident as quickly as possible.</p>tag:status.powerschool.com,2005:Incident/201797732024-03-11T04:00:56-07:002024-03-11T04:00:56-07:00Schoology Learning Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:59</var> PST</small><br><strong>Scheduled</strong> - PowerSchool is performing system maintenance on Schoology Learning. The application will remain online during the maintenance window. We are planning to perform this database maintenance the evening of Friday, March 8. The maintenance window will begin after 6:00 p.m. ET and will continue until 03/11/24 at 6:00 a.m. ET.</p>tag:status.powerschool.com,2005:Incident/201688862024-03-10T13:00:56-07:002024-03-10T13:00:56-07:00PowerSchool SIS Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Scheduled</strong> - PowerSchool is performing system maintenance on PowerSchool SIS, including a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.<br /><br />Note: US Customers Only</p>tag:status.powerschool.com,2005:Incident/201009142024-03-09T11:00:56-08:002024-03-09T11:00:56-08:00eSchoolPlus, eFinancePlus and BusinessPlus Maintenance - March 9, 2024<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:20</var> PST</small><br><strong>Scheduled</strong> - PowerSchool is performing system maintenance on eSchoolPlus, eFinancePlus, and BusinessPlus. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.</p>tag:status.powerschool.com,2005:Incident/200894532024-03-09T08:00:56-08:002024-03-09T08:00:56-08:00Cognos Impromptu Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:55</var> PST</small><br><strong>Scheduled</strong> - PowerSchool is performing system maintenance on Cognos Impromptu. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.</p>