Performance Matters Login Issue
Incident Report for Performance Matters
Resolved
The engineering team has continued to monitor throughout the day and everything has been looking good. They have added more automated monitoring to avoid experiencing this issue moving forward. Thank you for your patience this morning while we worked to restore access to Performance Matters.
Posted Dec 19, 2019 - 17:46 EST
Monitoring
Both staff and students are able to login to Performance Matters now. Thank you for your patience as we worked to restore access to the platform.
Posted Dec 19, 2019 - 10:57 EST
Update
The engineering team is continuing their investigation of what is causing the login issues. This is our highest priority right now and the team is working diligently to restore access for users.
Posted Dec 19, 2019 - 10:45 EST
Update
As an update, districts who use SSO for student logins to OLA are experiencing the login issue. If your district doesn't use SSO for student logins, the students will be able to login, but we are investigating reports of students getting an error message of "Unable to call ola data server."
Posted Dec 19, 2019 - 10:17 EST
Investigating
We are currently experiencing issues with users not being able to login to Performance Matters. Some districts are reporting that students can not login to OLA, but other districts are able to test. We will update the status page as we get more updates from the engineering team who are actively working on the issue now.
Posted Dec 19, 2019 - 10:04 EST
This incident affected: Student Platform.